This Privacy Policy explains how Spinmate Casino collects, uses, discloses and protects personal information of users located in Australia who access or use the Spinmate Casino website and related services. By registering an account, accessing the website or using any services provided by Spinmate Casino, you acknowledge that you have read and understood this Privacy Policy and consent to the handling of your personal information as described herein, subject to applicable Australian privacy and data protection laws.
2. Definitions
For the purposes of this Privacy Policy, “Spinmate Casino”, “we”, “us” or “our” refers to the operator of the Spinmate Casino website; “you” or “user” refers to any individual accessing or using the website or services; “personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether recorded in a material form or not; “services” means any gaming, transactional, support or ancillary services offered via the Spinmate Casino platform.
3. Legal Basis and Compliance
Spinmate Casino processes personal information in accordance with applicable Australian privacy legislation, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, to the extent that they apply to our activities. Depending on your location and the nature of the services, additional data protection obligations may apply under other international frameworks. We process personal information where it is necessary for the performance of a contract with you, to comply with legal and regulatory obligations (including anti-money laundering and responsible gambling requirements), for our legitimate interests in operating and improving the platform, or on the basis of your consent where required.
4. Types of Information Collected
Spinmate Casino may collect and process different categories of personal information, including but not limited to identification data (full name, date of birth, residential address, nationality, government-issued identification details where required for verification), contact details (email address, telephone number, communication preferences), account information (username, encrypted password, account settings, activity history), transactional and financial information (deposit and withdrawal records, selected payment methods, limited payment instrument details as permitted by law, currency and wagering history), technical and usage data (IP address, device identifiers, browser type and version, operating system, time zone, referring URLs, pages viewed and interaction data), and compliance and risk data (verification documents, records related to anti-money laundering checks, responsible gambling limits and self-exclusion information).
5. Methods of Collection
We collect personal information directly from you when you create an account, update your profile, submit verification documents, make deposits or withdrawals, participate in games or promotions, or communicate with our support team. We may also collect information automatically through cookies and similar technologies when you access the website, as well as from third-party service providers such as payment processors, identity verification providers, fraud prevention partners and analytics tools, where this is lawful and relevant to the provision of our services.
6. Use of Personal Information
Spinmate Casino uses your personal information for the following purposes: to create, administer and maintain your player account; to process deposits, withdrawals and other financial transactions; to verify your identity and age and to perform due diligence and anti-money laundering checks; to provide access to games and related services; to manage responsible gambling tools and self-exclusion requests; to communicate with you regarding account matters, service updates, policy changes and mandatory notices; to respond to support requests and handle complaints; to monitor, detect and prevent fraud, abuse and security incidents; to comply with legal and regulatory obligations; and to conduct internal reporting, analytics and service improvement, including the optimisation of our website and user experience.
7. Cookies and Tracking Technologies
Spinmate Casino uses cookies and similar tracking technologies to ensure the proper functioning of the website, maintain session integrity, remember your preferences and improve performance. Cookies may also be used for basic analytics to understand how users interact with the platform. You can manage cookie preferences through your browser settings; however, disabling certain cookies may affect the functionality, stability or availability of some features of the website. By continuing to use the website without adjusting your settings, you consent to the use of cookies in accordance with this Privacy Policy and any applicable Australian guidance on online tracking.
8. Disclosure to Third Parties
We may disclose personal information to carefully selected third parties where such disclosure is necessary for the purposes described in this Privacy Policy or required by law. These third parties may include payment service providers, banks and financial institutions; identity verification and anti-money laundering service providers; fraud detection and risk management partners; IT and hosting providers who support the operation, maintenance and security of our systems; professional advisers such as legal, compliance and accounting firms; and regulatory, law enforcement or governmental authorities where disclosure is mandated or permitted by applicable laws. Third parties are required to handle your personal information in accordance with appropriate confidentiality and security obligations.
9. International Transfers
Spinmate Casino may transfer and store your personal information on servers located outside Australia, including in jurisdictions that may have different data protection standards. Where personal information is transferred internationally, we take reasonable steps to ensure that an adequate level of protection is provided, consistent with Australian privacy requirements, which may include contractual safeguards, technical security measures and due diligence on the recipient’s data protection practices. By using the services, you acknowledge that your personal information may be processed in countries other than Australia for the purposes set out in this Privacy Policy.
10. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, to comply with legal, regulatory and reporting obligations, to resolve disputes and to enforce our agreements. Retention periods may vary depending on the type of data and applicable law, particularly in relation to financial records, anti-money laundering requirements and responsible gambling obligations. When personal information is no longer required, we will take reasonable steps to de-identify or securely destroy it in accordance with our internal policies and applicable legal standards.
11. Data Security
Spinmate Casino implements technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure or destruction. These measures may include encryption, access controls, secure data storage, network safeguards, regular monitoring and staff training on data protection obligations. While we strive to maintain a high level of security, no method of transmission or storage is completely risk-free, and we cannot guarantee absolute security. Users are responsible for maintaining the confidentiality of their login credentials and for notifying us promptly of any suspected unauthorised use of their account.
12. Your Rights and Choices
Subject to applicable Australian law and any relevant international data protection rules, you may have rights in relation to your personal information, including the right to request access to the personal information we hold about you, to request correction of inaccurate, incomplete or outdated information, and, in certain circumstances, to request restriction of processing or deletion, where this does not conflict with legal or regulatory record-keeping obligations. You may also manage certain preferences through your account settings, including communication and responsible gambling options. Requests to exercise your rights will be assessed in accordance with applicable law and may require verification of your identity.
13. Direct Communications
Spinmate Casino may send you service-related communications that are necessary for the administration of your account, such as confirmations of transactions, security alerts, policy updates and important information about the operation of the website. Where permitted by law and subject to your preferences, we may also contact you with information related to features, updates or changes to the services. You may adjust your communication preferences at any time through your account settings or by following the instructions included in our messages, noting that certain essential service communications cannot be opted out of.
14. Third-Party Websites and Services
The Spinmate Casino website may contain links to third-party websites or services that are not operated or controlled by us. This Privacy Policy applies solely to personal information collected by Spinmate Casino in connection with its own website and services. We are not responsible for the privacy practices, content or security of third-party sites or services, and we recommend that you review the privacy policies of any external websites you visit or services you use through such links.
15. Children and Restricted Users
The services of Spinmate Casino are not intended for individuals under the legal age for gambling in their jurisdiction or for any person who is otherwise prohibited from using online gambling services. We do not knowingly collect personal information from minors or restricted users. If we become aware that personal information has been collected from an ineligible individual, we will take reasonable steps to close the account and delete or de-identify the relevant information, subject to any legal or regulatory retention requirements.
16. Changes to This Privacy Policy
Spinmate Casino may update or amend this Privacy Policy from time to time to reflect changes in legal requirements, regulatory guidance, technological developments or our internal practices. The updated version will be posted on the website with an indication of the effective date. Your continued use of the website or services after any changes take effect will constitute your acknowledgment of the updated Privacy Policy. We encourage you to review this document periodically to remain informed about how your personal information is handled.
17. Contact and Complaints
If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information by Spinmate Casino, you may contact our support team through the contact channels provided on the website. If you are located in Australia and are not satisfied with our response, you may have the right to lodge a complaint with the Office of the Australian Information Commissioner or another relevant supervisory authority, in accordance with applicable law.